Worldwide Delivery

We deliver almost anywhere

Fast Dispatch

Fast dispatch means fast delivery

60 Days Return

Industry leading returns policy for peace of mind

We are proud to offer international shipping services that currently operate in over 200 countries world wide. Nothing means more to us than bringing our customers great value and service.

We will continue to grow to meet the needs of all our customers, delivering great value and service anywhere in the world.

How do you ship packages?

Riseicon has Warehouses in London (UK), Hong Kong and China.

  • We offer FREE shipping on all our products unless you choose a method at checkout. We dispatch goods in the most efficient and cost effective method and location. All in the effort to offer high quality products at affordable prices.
  • Products shipped from UK will be sent via Royal Mail or UPS.
  • Products from our warehouse in China will be shipped by ePacket, DHL or EMS depending on the weight and size of the product.

Do you ship worldwide?

Yes. We provide Free shipping to over 200 countries around the world.

However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We will do our best to deal with customs and taxes prior to item arriving.  In most order you will not need to deal with customs.

However we are not responsible for any custom fees once the items have arrived in your country.

By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. Please contact us if you need information and support.

How long does shipping take?

Shipping time varies by location. We will ship items as fast as possible. Below are our shippment estimates

For products shipped from UK warehouse:

Location *Estimated Shipping Time
United Kingdom   2-5 Business days
Europe   2-10 Business days
Australia, New Zealand   10-30 Business days
Central & South America   15-30 Business days


*This doesn’t include our 1-5 day processing time.

For products shipped from Hong Kong or China warehouse:

Location *Estimated Shipping Time
United States   10-30 Business days
Canada, Europe   10-30 Business days
Australia, New Zealand   10-30 Business days
Central & South America   15-30 Business days


*This doesn’t include our 2-5 day processing time.

 Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.


Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.


Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.

If you received the wrong item you can request a refund or a reshipment.

If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Riseicon (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of Riseicon .com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.


If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

2.1 Processing time Orders placed through the Internet are processed Monday to Friday according to the principal of “first in, first out.” The processing time is subject to the payment method (You must take into account the lead-time required for bank transfers to arrive, cheques and postal orders to clear, Paypal funds to clear and deposited with Staraxe), stock availability, and internal company procedures. Processing times may therefore vary from a few minutes to several days.

2.2 Transporting time This depends on the carrier and the method You choose. RISEICON informs You the Consumer that the announced delivery times and schedules are reported by carriers. These times are not guaranteed and are only made available as a point of information. Furthermore, such delivery times do not cover Saturdays, Sundays and bank holidays. They also depend on the accuracy of the delivery address provided by the You and his/her/their presence on the delivery day.

2.3 Delivery time In the event that the goods ordered are in stock, the delivery time is equivalent to the processing time plus transport time. Should the goods ordered not be in stock, processing and transportation time should be added to the time needed for the goods to arrive. Should the initial delivery time be exceeded, You will be informed of a new time as soon as RISEICON has been informed or You can inform Staraxe directly. Consequently item can be returned once received for a refund. If not received in an agreed time period option of a full refund or store credit will be made available.

3.1 Packaging and Logistics Items to be shipped are packaged in compliance with the standards which govern packaging practices. The procedures and methods used are subject to evolve with the explicit aim of optimizing packaging and You satisfaction through a qualitative follow-up.

3.2 Confirmation When You order through the RISEICON websites (, providing the e-mail address is correct, Staraxe will endeavour to send a shipping e-mail notifying him or her of the shipment. If confirmation is not received You are advised to contact Riseicon for assistance and shipping confirmation.

3.3 Tracking You are able to track your parcel on the carrier’s website, thanks to a parcel tracking number which is issued to You upon item/product dispatch. The tracking number is made available to You on the confirmation email or order tracking page or by phone if contacted. NOTE: It is not possible to track shipments done through “Europe – Standard mail service”. You will not need to sign for reception either. The system of parcel tracking depends on the carrier and is under its responsibility. RISEICON holds no responsibility neither for mistakes found on the carrier’s websites, nor for the carrier’s website malfunctions, which could prevent the You from tracking his or her parcel.

3.4 Logistics RISEICON works with several different carriers. Staraxe will choose the most effective method of delivery and shipping. It should be noted however, that all carriers do not cover the same geographic areas. Hence, depending on the delivery location, available carriers may not be the same. Lastly, available couriers will vary according to the total amount and quantity of goods contained in parcels.